Orders & refunds

Keep your order number, private order link and payment receipt. If payment or video preparation is interrupted, continue the same saved order.

One-time purchases

Each purchase covers one personalized video at the quality and price confirmed before checkout, plus any tax shown there. There are no subscriptions or recurring charges.

If your video cannot be completed

If a photo is not approved or video creation fails, we review the order and issue a full refund to the original payment method. A pending or unknown status is not proof of final failure. Check the existing order before retrying or making another purchase.

Contact support@aieffectsvideo.com with the order number to ask about a review. The order page shows its current status.

If payment is uncertain or duplicated

A browser return page, error screen or card authorization alone does not establish the final payment state. Check your saved order before paying again. Contact support about a duplicate payment, unauthorized charge or other billing error so the payment records can be reviewed.

If the delivered result has a problem

AI results can vary from the example in appearance, movement, audio and timing. If a result is unusable or a file cannot be accessed, send your order number and a brief description. We review the delivered result, the ordered scene and applicable rights. This policy does not waive mandatory consumer remedies.

Refunds and downloads

Issued refunds return to the original payment method. Your bank and payment provider determine when the credit appears.

Download a copy of the finished video before the deadline displayed on your order. Missing the download window does not automatically create another video or extend the deadline.

Keep support messages free of full card details, passwords and publicly shared private order links.